How Secret Recording Exposed a £28m Timeshare Scam

It has been described as a major deceptions of its nature in the Britain.

Altogether 14 individuals have been sentenced for their involvement in a multi-million pound conspiracy to defraud over 3,500 timeshare owners.

The affected individuals were keen to terminate long-standing timeshare contracts and sought out help.

The majority were aged between 60 and 80. Over 500 of them lost more than £10,000, and one transferred more than £80,000.

Those affected were subjected to aggressive presentations extending for six hours. They were left out of pocket, holding worthless fake "rewards" and remained trapped in expensive timeshare contracts they often use.

The Company Central to the Scam

The company at the centre of the fraud was Sell My Timeshare (SMT). They accepted clients' cash to support the owners' lavish way of life of exclusive education, high-end properties and private jets.

The leader at the head of the company, the main defendant, was sentenced to a 90-month jail time in January for conspiracy to defraud.

On Friday, his spouse one of the co-defendants was part of the concluding cases to hear their sentences.

She received a 24-month suspended jail sentence at Southwark Crown Court after confessing to money laundering.

The outcome represents a lengthy process and marks a huge win for the people who spoke out, the authorities and prosecutors.

How the Inquiry Was Initiated

The initial awareness of SMT emerged during the summer of 2016. The role involved in the reporting team of a broadcasting service, creating investigative programmes.

A colleague noted that his parent had taken over the ownership of a holiday property in a European resort and, after long-term use, had commenced searching to terminate the contract.

It is important to recall how widespread timeshares had evolved with UK travelers in the eighties and nineties.

Timeshares permitted families to use the equivalent unit every year, or trade their vacation periods with other owners who had apartments in alternative destinations. Roughly 600,000 sun-lovers accepted that option.

The early surge was accompanied by a numerous stories about dishonest operators fraudulently marketing properties. They were regularly featured on consumer TV programmes.

The common holiday ownership agreement bound owners for decades.

By 2016, those investors who had used their assigned property in the resort for a long time were getting older, and a significant number were attempting to end their association to their timeshares.

A number had reduced ability to travel and found it difficult to access their apartments. Others just believed they'd got all they wanted from them. And a portion had died, in many cases bequeathing their loved ones to inherit the deals - including their regular contributions and maintenance fees.

The Undercover Operation Develops

This was the situation the friend's mum had ended up. She searched the web for answers and discovered the company, a business whose website promised to get her out of her contract.

Yet, having made a payment and scheduled a consultation with them, her loved ones had doubts.

Subsequent checking uncovered numerous individuals saying they had paid money and achieved no result in return. Indeed, they had lost money. Significant sums.

Our team commenced probing what was happening. It soon emerged that there were some shady characters working within the vacation property industry.

An attorney had hundreds of individual complaints preparing to take action against the organization.

The team interviewed clients who had used the firm and they each reported similar experiences. They assumed the firm would acquire their investment off them but when they went to a consultation (for which they submitted funds initially) they were advised there was no potential buyers.

Rather, they were encouraged - actually pressured - to invest additional funds acquiring "Monster Rewards", named after the organization's holding firm, Monster Travel.

The nature of these rewards was somewhat vague. They appeared to be a kind of currency, providing reduced-price holidays and benefits and consumer discounts.

And they were apparently "tradable" with additional holders, eventually.

Investing money up front now would lead to an future return that would offset the firm's costs and allow the timeshare holder with a gain, freed at last from their burdensome agreement.

An unrealistic promise? Certainly, that proved correct.

A 'Deceptive Scheme'

Based on these descriptions were true, this was a massive scam.

This is known as a "misleading sales."

Someone - specifically SMT - "baits" the consumer by marketing a particular product but then to state it cannot be provided, steering the client to another, inferior option.

Such practices are unlawful. Equipped with all the testimony we had assembled, we made the case to covertly record one of the firm's consultations.

Such an operation demands time, effort, and clear arguments for why this is the only way to obtain the information required to confirm deceptive practices.

Armed with that permission, our limited crew set up a meeting with one of the company's representatives in the location.

Posing as a ordinary individual hoping to get his mum released from her timeshare contract|holiday ownership agreement

Mariah Smith
Mariah Smith

Urban lifestyle enthusiast and freelance writer exploring city culture.